Service Agreement

THIS AGREEMENT is made between "Client" and Erica Mattison (hereinafter "Business Owner, "Contractor", "Service Provider")

All terms below are essential terms of this Professional Services Agreement (the “Agreement”) between Client and Business Owner, located at 251 Heath Street #217 Jamaica Plain, MA 02130 USA and the services Business Owner will provide to Client.

The Client and Business Owner are known collectively as the “The Parties”.

Services: Services will be provided by Erica Mattison, unless otherwise agreed to.

Advising: Through advising, the Service Provider will make recommendations to the Client. The recommendations are not financial or legal in nature, and any questions on those matters should be discussed with the appropriate professionals.

Availability: Client can expect to receive Service Provider responses within 48 business hours, unless otherwise communicated.

Coaching: Coaching is a collaborative relationship designed to help the Client define priorities and advance desired results in work and in life. Successful coaching is centered on the Client’s agenda. Client’s are advised to bring to the coaching experience qualities including honesty, open-mindedness, commitment and follow-through. Coaching has been shown to have significant benefits for people who invest in the process with commitment and realistic expectations.

Disclaimers: The Service Provider does not guarantee any particular results. Many factors beyond the Service Provider's control shape results, such as Client's openness to new approaches and the time and effort Client dedicates to the work in between sessions.

Confidentiality Obligations: Both parties acknowledge and agree to treat all information disclosed during the coaching sessions as confidential. This includes any verbal, written, or electronic communication, as well as any materials exchanged between the parties.

Non-Disclosure: Both parties agree not to disclose, share, or transmit any confidential information to any third party without the express written consent of the disclosing party, unless required by law.

Scope of Confidential Information: Confidential information includes, but is not limited to, personal details, goals, challenges, strategies, financial information, business plans, intellectual property, and any other information designated as confidential by either party.

Protection of Confidential Information: Both parties shall take reasonable measures to protect the confidentiality of the information shared during the working relationship. This includes maintaining appropriate physical, electronic, and procedural safeguards to prevent unauthorized access or disclosure.

Exceptions to Confidentiality: The confidentiality obligations do not apply in the following circumstances:

a. If disclosure is required by law, regulation, or court order, the disclosing party shall make reasonable efforts to notify the other party prior to disclosure, if permitted by law.

b. In situations where there is a clear and imminent risk of harm to oneself or others, the Service Provider reserves the right to breach confidentiality to ensure the safety and well-being of all parties involved.

Duration of Confidentiality: The confidentiality obligations shall survive the termination or expiration of this coaching agreement and continue indefinitely thereafter.

Anonymized Case Studies: The Service Provider may use anonymized case studies for marketing or educational purposes. In such instances, all personally identifiable information shall be removed or altered to ensure confidentiality, unless Client provides written approval for the inclusion of their name/identity.

Payment: Payment is due in advance of sessions.

Cancellation: Client is required to provide a minimum of 48 hours’ notice for cancellation or rescheduling of appointments. If Client fails to arrive at the appointment time without providing 48 hours’ notice, Client forfeits the session. 

Expiration of Services: The program that Client purchases must be completed in advance of the expiration date, or the services are forfeited. 3-session programs are good for 90 days from the first session. 6-session programs are good for 180 days from the first session. 9-session programs are good for 270 days from the first session.

Document Development and Review:

Client-developed documents are the sole responsibility of Client. The Service Provider is not responsible for writing, fact-checking, or proofreading your materials. 

Documents developed by career services partner Ideal Resumes LLC (hereafter referred to as “Ideal”) will be carefully reviewed, but it remains the sole responsibility of the Client to proofread all content and certify that all information provided to Ideal is truthful and accurate. Errors and omissions not identified by Client during the document review process are the sole responsibility of Client.

Document Drafts and Appearance: 

The number of drafts provided by Ideal is determined by the package chosen by Client.

Client will have 7 business days to respond to Ideal and make changes to all drafts and a maximum of 15 business days (3 weeks) to complete the document development process with Ideal. 

All documents are created in Microsoft Word on a PC. In the case of resumes, the final document (resume) is delivered to Client by Ideal in Word, PDF, and plain text formats. The appearance of Word documents on the screen or printed may vary depending on the software Client is using, and may change from computer to computer. This is why Ideal provides a PDF version of the resume. Clients who do not use Word, but instead use Google Docs, or similar, can expect some variations in formatting.

Client Preparedness: To facilitate goal setting, movement, knowledge, and success, the Service Provider will often suggest Client assignments to complete between sessions. These are designed to help the Client move more quickly towards their goals. Client is responsible for keeping track of next steps and assignments. The Service Provider may provide materials that facilitate tracking progress, which Client is encouraged to use, given their proven effectiveness.

Liability: Client agrees to indemnify the Service Provider against all damages, costs, claims and expenses suffered by Service Provider where this is caused by you, or your agents or employees. Service Provider shall not be liable to Client or any other person for any direct, indirect, or consequential damages, or for the loss of data, profit, or revenue arising out of or relating to this Contract, even if it has been advised of the possibility of such potential loss or damage. You agree that the Service Provider cannot be held liable for any results outside our control.

Client agrees and understands that the Service Provider is not a medical or psychological professional, and is not a substitute for psychotherapy or medical practice. If a situation arises where medical or psychological intervention is needed, the Service Provider is ethically and legally bound to refer the Client to a mental health or medical professional.

Termination by Either Party: Either party may terminate this agreement at any time by providing written notice to the other party. The termination shall be effective upon the receipt of such notice, unless otherwise agreed upon in writing.

Refund Policy: All sales are final.

Termination for Cause: Either party may terminate this agreement for cause if the other party fails to fulfill their obligations or breaches any terms specified in this agreement. In such cases, the terminating party shall provide written notice specifying the reasons for termination and allow the other party a reasonable opportunity to rectify the breach within 14 days. If the breach is not resolved within the specified period, the agreement may be terminated immediately.

Confidentiality and Return of Materials: Upon termination of this agreement, both parties shall continue to honor the confidentiality provisions outlined in the agreement. Additionally, any materials, documents, or intellectual property exchanged during the relationship shall be returned to their respective owners within 2 days from the effective date of termination.

Effect of Termination: Termination of this agreement shall not relieve the Client of their obligation to pay any outstanding fees incurred prior to termination. Furthermore, both parties agree to release each other from any further claims, liabilities, or obligations arising from this agreement upon its termination.

By signing this agreement you understand that materials provided, and materials discussed are given to you, the paying Client, and are not for you to repurpose, sell or give to another individual for your own profit.

If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Service Provider agree to attempt to mediate in good faith for up to 30 days after notice given. 

This written agreement constitutes the entire agreement between the parties. It shall be governed by the laws of the Commonwealth of Massachusetts. If any provision of this agreement shall be deemed invalid, the remaining provisions shall remain intact. 

The Client's signature on this agreement indicates compliance with the above requests, and understanding of the services to be provided.